Terms of Service

Welcome to MGR Appliance Inc. Our Terms of Service (“Terms”) govern your use of our appliance repair services. By submitting a service request, you agree to these Terms. Please read them carefully.

1. Service Overview

We provide diagnostic and repair services for household appliances. To request service, you must review and accept these Terms.

2. Service Fee

  • Our fee for a technician to diagnose your appliance is $120, paid when the technician arrives.
  • Because built-in microwaves are harder to remove, diagnose, and reinstall, there is an additional $60 charge for them.
  • During the visit, the technician will assess the issue and give you an estimate for labor and parts.
  • If you approve the estimate and have us do the repair, the $120 fee will be deducted from the total cost.
  • If you choose not to proceed, the $120 fee is non-refundable.

To schedule a technician visit, call or text (626) 426-2226 or visit mgrappliance.com/request-service.

3. Labor and Parts

  • Our labor rates are based on industry-standard pricing for each type of repair, not on the time a technician spends in your home. They cover the costs behind fast, reliable service, such as technician training, diagnostic equipment, office staff, and parts inventory.
  • Parts are charged in addition to the service fee and labor.
  • We use only new, genuine manufacturer (OEM) parts.
  • If an OEM part is unavailable or backordered, we may offer an aftermarket or rebuilt part as an option. Repairs using those parts carry a one-week parts and labor warranty.

4. Warranty Terms

If you pay for a repair, we warranty our work as follows, starting from the completion date:

  • Parts: 90 days on parts we supply and install, unless noted otherwise.
  • Labor: 90 days. If the same problem comes back within the warranty period, we’ll fix it at no extra labor cost.
  • Service call: 30 days.

If the repair is covered under a manufacturer’s or extended warranty, that warranty’s terms apply.

Warranties do not cover damage from misuse, neglect, or improper installation by others.

5. Appointment Scheduling

  • Initial appointment dates may be provided by manufacturers (e.g., LG). These are tentative and must be confirmed by us. You will receive a text and email notification to confirm your appointment.
  • We strive to complete repairs in one visit, but we may need to order parts, which could affect scheduling.

6. Cancellation Policy

There is no fee for cancellation. Please let us know your preferences before scheduling an appointment.

7. Limitation of Liability

  • We are not liable for incidental damages (e.g., food loss) or consequential damages beyond the repair cost.
  • Our liability is limited to the amount paid for the service.

8. Governing Law

These Terms are governed by California, Washington, Colorado, and Nevada law. Any disputes will be resolved in the courts of these states.

9. Changes to Terms

We may update these Terms. Continued use of our services after changes constitutes acceptance.

By submitting a service request, you acknowledge you have read, understood, and agree to these Terms. Contact us at info@mgrappliance.com with questions.

Privacy Policy

At MGR Appliance Inc., we value your privacy. This Privacy Policy explains how we collect, use, and protect your personal information. By submitting a service request, you agree to this Policy.

1. Information We Collect

  • Contact information: name, phone number, email address, and address when you request service.
  • Appliance details: model and serial number, issue description, and photos of defective parts (if provided).
  • Payment information: details to process your diagnostic fee or repair costs.

We do not sell your personal information to third parties.

2. How We Use Your Information

  • To schedule and perform appliance repairs.
  • To communicate updates about your service request by phone, text, or email.
  • To process payments and provide warranty support.
  • For internal record-keeping and quality improvement, consistent with your expectations.

3. How We Protect Your Information

We use reasonable security measures to safeguard your data. Your information is not shared except with technicians or manufacturers (e.g., LG) for service purposes, as required. We use third-party business service management software, and all information is saved in its cloud-based storage. This software is selected for its security features, and we ensure it complies with applicable data protection standards.

4. Text Messages and Communication

We keep you updated about your appointment by phone, email, and text message. When you book a service with MGR Appliance Repair, you agree to receive these calls, texts, and emails. Your phone number and personal information stay with us. We never sell or share them with third parties or affiliates for marketing or promotional purposes. How often we message you depends on your service, and standard message and data rates may apply. You can reply STOP at any time to stop receiving texts.

5. Your California Privacy Rights

  • Right to Know: you can request details about the personal information we collect.
  • Right to Delete: you may request deletion of your data, subject to legal exceptions (e.g., warranty records).
  • Right to Opt-Out: we do not sell your data, but you can opt out of non-essential communications.

To exercise these rights, contact us at info@mgrappliance.com or (626) 426-2226.

6. Call Recordings

Calls may be recorded for quality and training purposes. You will be notified at the start of each call.

7. Retention

We retain your information for as long as necessary to provide services or comply with legal requirements.

8. Changes to Policy

We may update this Policy. Continued use of our services after changes indicates acceptance.

By submitting a service request, you confirm you have read and agree to this Privacy Policy. For questions, reach us at info@mgrappliance.com.