Terms of Service

Last Updated: August 6, 2025

Welcome to MGR Appliance Inc. Our Terms of Service (“Terms”) govern your use of our appliance repair services. By submitting a service request, you agree to these Terms. Please read them carefully.

1. Service Overview

We provide diagnostic and repair services for household appliances. To request service, you must review and accept these Terms.

2. Service Fee

  • Our fee for a technician to diagnose your appliance is $120.
  • During the visit, the technician will assess the issue and provide a repair quote.
  • If you agree to proceed with the repair, the $120 fee will be deducted from the total cost.
  • If you choose not to proceed, the $120 fee is non-refundable.
  • Please contact us at [insert contact info] to schedule a technician visit.

3. Warranty Terms

  • If you pay for a repair, we offer a limited warranty of 30 days for parts and labor, starting from the completion date. This covers only the same parts that fail due to defects within 30 days.
  • If the repair is covered under a manufacturer’s or extended warranty, our limited warranty follows their policy.
  • Warranties do not cover damage from misuse, neglect, or improper installation by others.

4. Appointment Scheduling

  • Initial appointment dates may be provided by manufacturers (e.g., LG). These are tentative and must be confirmed by us. You will receive a text and email notification to confirm your appointment.
  • We strive to complete repairs in one visit, but we may need to order parts, which could affect scheduling.

5. Cancellation Policy

  • There is no fee for cancellation. Please let us know your preferences before scheduling an appointment.

6. Limitation of Liability

  • We are not liable for incidental damages (e.g., food loss) or consequential damages beyond the repair cost.
  • Our liability is limited to the amount paid for the service.

7. Governing Law

  • These Terms are governed by California law. Any disputes will be resolved in California courts.

8. Changes to Terms

  • We may update these Terms. Continued use of our services after changes constitutes acceptance.

By submitting a service request, you acknowledge you have read, understood, and agree to these Terms. Contact us at info@mgrappliance.com with questions.

Privacy Policy

Last Updated: August 6, 2025

At MGR Appliance Inc. We value your privacy. This Privacy Policy explains how we collect, use, and protect your personal information under the California Consumer Privacy Act (CCPA). By submitting a service request, you agree to this Policy.

1. Information We Collect

  • Contact Information: Name, phone number, email address, and address when you request service.
  • Appliance Details: Model/serial number, issue description, and photos of defective parts (if provided).
  • Payment Information: Details to process your $120 diagnostic fee or repair costs.
  • We do not sell your personal information to third parties.

2. How We Use Your Information

  • To schedule and perform appliance repairs.
  • To communicate updates about your service request via text or email.
  • To process payments and provide warranty support.
  • For internal record-keeping and quality improvement, compatible with your expectations.

3. How We Protect Your Information

We use reasonable security measures to safeguard your data.Your information is not shared except with technicians or manufacturers (e.g., LG) for service purposes, as required.We utilize a third-party business service management software, and all information is saved in their cloud-based storage. This software is selected for its security features, and we ensure it complies with applicable data protection standards.

4. Your California Privacy Rights

  • Right to Know: You can request details about the personal information we collect.
  • Right to Delete: You may request deletion of your data, subject to legal exceptions (e.g., warranty records).
  • Right to Opt-Out: We do not sell your data, but you can opt out of non-essential communications.
  • To exercise these rights, contact us at [insert contact info].

5. Call Recordings

  • Calls may be recorded for quality and training purposes. You will be notified at the start of each call.

6. Retention

  • We retain your information for as long as necessary to provide services or comply with legal requirements.

7. Changes to Policy

  • We may update this Policy. Continued use of our services after changes indicates acceptance.

By submitting a service request, you confirm you have read and agree to this Privacy Policy. For questions, reach us at info@mgrappliance.com